B2B E-commerce integration.
Tailored to customer needs, the E-commerce platform designed to improve the quality of customer service and transaction performance.
Elkem together with Savangard and ChemChina began the implementation of the E-commerce platform project in July 2018. The main challenge was the integration between the E-commerce of the Chinese branch Elkem Silicones and ERP systems. Project included developing interfaces (receiving, mapping and transmitting customers data, products and shipments). A crucial was infrastructure optimization. Communication time between systems should be shortened as much as possible. COrder processing time has been reduced from 45 to 15 seconds.
The platform includes order management modules, plans, logistics, invoice management and marketing. This is another step to improve the digitization of purchases and one of the pioneering solutions in the area of E-commerce B2B in the chemical industry. At this point, e-commerce operates on the Chinese market, but in subsequent stages of projects, the system is to expand to include more customers and ultimately become a global service.