Technical Support Engineer

We are looking for experienced Support Engineer with problem solving attitude and solid knowledge of Linux and bash scripting who will make sure that Savangard’s clients are happy 🙂

More precisely, you will be responsible for:

• maintaining clients environment, configuring and adjusting system monitoring tools (like Zabbix), adjusting metrics
• installing latest fixes and patches, maintaining the compatibility between the components of the environment
• producing quick code fixes to create workarounds
• virtual servers and database maintenance
• root cause investigation after critical incidents
• identifying and addressing operational improvements, including elimination of manual processes, improving documentation
• tracing logs, investigating issues and using SQL to trace data flow through system to identify data inconsistencies
• analyzing, diagnosing and advanced troubleshooting of code issues (Java)
• external communication with clients through the whole tickets’ life-cycle
• internal communication with analysts & architects to prepare and deploy reliable solution
• configurations verification before deployments on Test and Production

We want you on board if you have:

• at least 2 years of experience in IT service for business clients
• experience in handling service requests and incidents
• ability to read, understand and analyze code written in Java or other high-level programming language
• hands-on working experience with: Linux, scripting languages (Bash), source code repositories (GIT), deployment tools and system administration, CI/CD concepts, Jenkins, DSL specifications (YML, JSON, XML), API solutions, TCP/IP and TLS
• readiness for on-call standby for critical clients (24/7) – 1 week per month (after full onboarding)
• very good business communication and client interaction skills
• very good command of English (a must!)
• full working proficiency in Polish